Welcome to CityChair.com!
Our family has been in the furniture business for over 30 years, and we are the third generation to have sold furniture. City Chair was started in early 2009 and our mission is to provide our customers quality furniture at affordable prices that can be delivered anywhere in the US including HI and AK.
Company and Contact Information:
City Chair
313 Nicholas Lane
Collegeville, PA 19426
1-888-977-CITY - Toll Free
1-425-871-0069 - Fax
Frequently Asked Questions:
Is City Chair a member of the Better Business Bureau?
When does my credit card get charged?
How much is shipping?
Do you have a store?
How do I pay by check?
What about assembly?
How will my furniture ship?
Can you ship to APO / FPO addresses?
Do you ship to Hawaii and Alaska?
Do you ship Internationally?
What Is Your Warranty/Guarantee Policy?
Who Handles Customer Service?
What if My Shipment Arrives Damaged?
What is the Cancellation Policy?
What is the Return Policy?
Can you customize the furniture?
Are finish colors accurate?
Is City Chair a member of the Better Business Bureau?
You bet we are. We are proud members of the BBB and have always been in good standing. Please feel free to verify this by clicking on the BBB Logo on the left hand side of this page.
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When does my credit card get charged?
We charge your credit card 24-72 hours after you place your order. We have a "Pre-pay" policy in effect to protect ourselves from fraudulent orders.
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How much is shipping?
If your total order is greater than $500.00 then shipping is free to the contiguous 48 states.
To calculate shipping on smaller orders simply add the items to your cart and click the "calculate shipping" link, located under your total. A new window will appear where you will be asked to fill out the form with the City, State and Zip code of the ship to address. Once completed, click on "Calculate shipping" for your shipping costs.
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Do you have a store?
City Chair does not have a physical store front. Selling online is a much more efficient business model that allows us to offer a much larger selection and better prices than most retail stores.
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How do I pay by check?
To pay by check simply add the items you want to purchase into your online shopping cart and begin the checkout process by completing the "Bill to Address" and "Ship to Address" information.
Please print out this page twice. Keep one copy for your records and send us a copy along with your check.
All checks should be made out to City Chair and mailed to: City Chair, Sales Department, 313 Nicholas Lane, Collegeville, PA 19426-1953.
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What about assembly?
Much of our furniture is shipped fully assembled, but some of it is quick and easy to assemble. If you need a service to assemble your furniture, we suggest National Product Resources, a part of the Impact Resource Group, who can provide assembly services throughout most of the United States. For more details, visit www.furnitureassembly.com or call (866) 770-0022 for a quote.
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How will my furniture ship?
Most of our products are shipped via UPS or Fed Ex Deliveries. Doorstep service is usually available. UPS and Fed Ex will not notify you prior to delivery.
In the event that your selection can not be shipped via UPS or Fed Ex, a Common Carrier will be used. These delivery orders are sent to a shipping broker to insure the most competitive shipping rates are received. This is a "Tail Gate Delivery Service", which means that the Driver will move the items to the back of the truck. At which point it is your responsibility to move it into your home. The driver will require a signature to show that you received your purchase and that it is in the condition it should be.
It is important to inspect your delivery thoroughly before signing off and accepting the delivery. If there are any damage issues at all with your purchase, you must call us before the carrier leaves.
Deliveries are Monday through Friday and Ground Floor only. An agent from the shipping company will generally call to schedule an appointment, although this is not guaranteed. Inside deliveries can be arranged in most cases for an additional fee. Please contact sales@CityChair.com for details
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Can you ship to APO / FPO addresses?
Sorry, we are unable to ship to APO/FPO addresses. Most of our items are simply too large. We suggest that you consider shipping to a friend or relative nearby who can then forward your shipment.
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Do you ship to Hawaii and Alaska?
If ordering from Alaska or Hawaii there may be additional charges. We will contact you with details if additional shipping and handling is due before processing your order. Not all items can be shipped and sometimes a freight forwarder is needed and that would be at the additional expense of the customer. We will do everything possible to help you, please contact our customer service team for more details at support@CityChair.com, or simply place your order and we will contact you with any additional information.
Since we offer free shipping on orders over $250.00 in the contiguous 48 states, but not to HI and AK, we felt it unfair to do nothing. As such, City Chair has absorbed the first $20.00 of shipping costs on all orders shipping to HI and AK that reach and exceed $250.00.
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Do you ship Internationally?
Our site is purposefully set up not to accept an international address. To place an order to be shipped internationally, please contact Sales@CityChair.com. We will be happy to assist you with placing an order and can recommend several reputable international shipping brokers that you may contact to schedule a pickup and delivery.
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What Is Your Warranty/Guarantee Policy?
All Products are covered under the manufacturer's warranty. Please contact us for help with warranty issues for products you purchased through our company. We strive to carry quality furniture that will very rarely require utilization of the manufacturer's warranty.
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Who Handles Customer Service?
If you're in a customer of ours - we will always be here to help you. Through pre-sale, purchase, delivery and the first 30 days of ownership, please contact us direct at Sales@CityChair.com or toll free at 888-977-CITY.
If you are in need of service on the furniture, we will always help you in any way we can. In general the manufacturer handles part replacements, and servicing. Please refer the the paperwork that comes with your new furniture. It will direct you on who to call in the event that parts or service are needed. If you can't find this information or find it is not available on the aforementioned paperwork, contact us for assistance at support@CityChair.com. We will always do whatever we can to make sure you are happy and satisfied with your purchase.
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What if My Shipment Arrives Damaged?
In the rare occasion that your shipment arrives damaged, please note it, in detail on the delivery paperwork you sign and contact us as soon as possible, preferably before the Common Carrier leaves.
If the package has obvious and severe damaged, please reject the delivery from the shipper. We will arrange for the replacement of the entire piece or replacement parts to be rushed out.
Should a full replacement be delivered to you before the original shipment is returned, our customers are responsible for cooperating with us to get the item returned. Failure to help us help you in the return of the damaged item will result in a charge your credit card for the non-returned item.
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What is the Cancellation Policy?
Our manufacturers work fast to ship out the items as soon as they are able. With that in mind, we will process any cancellations if we are able to.
If the product has manufactured or produced, our customers will be responsible for any restocking fees assessed by the manufacturer. No upcharge is added to this amount by City Chair. If the item has been been shipped, our customers will be responsible for all inbound and outbound shipping charges. The total of these charges will be deducted from your refund.
Cancellations or returns must be authorized in advance. Please contact us and we will assess the situation.
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What is the Return Policy?
CityChair.com offers a No-Risk, 30-Day, 100% Satisfaction Guarantee on all our products. If for any reason you are not completely satisfied, you can return any item in its original condition within 30 days of the date of shipment for a product price refund or exchange. Sorry, but we cannot accept returns for assembled merchandise.
The shipping fees will not be refunded. On Free Shipping items the shipping charges are included in the price but you will still be charged for round trip shipping costs incurred by City Chair. The buyer is responsible for any and all return shipping costs and fees
Please be careful when ordering your furniture and let us know if we can be of assistance in selecting the right furniture for your situation. Always take time to measure the space you are placing the furniture. Any returns must be in their original packaging.
Items will not be authorized for return after 30 days from the delivery date. Your credit card will be refunded once the manufacturer receives the returned item.
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Can you customize the furniture?
We only offer customization in some instances. Many of our manufacturers offer more fabrics and finishes than what is shown on our site or we can customize the fabric and finishes on orders of 10 or more.
Some of our manufacturers also work with COM (customers own materials). It is important to note that these orders will incur additional fees and lead times. Your COM materials may also be rejected as inappropriate to use for a certain application. Please contact sales@CityChair.com for more details.
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Are finish colors accurate?
We do our best to accurately show the finish colors of each piece we carry, however colors can vary by personal perceptions, monitor type and age, video card differences and printing variations.
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